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FAQ Overview


These are the most common questions from surfers. They've been compiled by our support staff to quickly answer interrogations you may have concerning billing, memberships, etc.

Please click on a category below to view the questions and answers.





What is the PremiumPass?

PremiumPass is a unique network that gives members access to multiple premium adult sites. Whatever sites you join in the network, you get instant access to all other sites. Every site is exclusive and loaded with original content. Only top quality!

One signup, one price and you get instant access to the highest standard of quality on the internet. Why wait?



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How do I join?

To join the PremiumPass, go to any of our sites in the network and click on "Join now". If you want to have an easy access to a large network of sites, covering every niche imaginable, it couldn’t be easier. On the signup page, simply fill in your personal. Everything is clear and most of all, discreet and secure. You don’t have a credit card? No problem, you can also pay by check, online check, cash, or money order.

If you want to have more details on the prices and the sites you can get access to, click here.



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What are the member advantages?

• You get unlimited access to all our content and sites on the network.
• You get DVD quality movies.
• All of our content is downloadable so you can build your own collection.
• Exclusive content updated daily.
• And a lot more. (see Premiumpass section below )



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Does my membership auto-renew?

If you paid using your credit card or online check, we will automatically renew your membership each month, simply to make your life easier.

If you joined by check, cash or money order, you won’t be automatically renewed: it means that you have to take care of your monthly payments or otherwise you’ll be automatically cancelled at the end of the month.



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How do I get my password?

If you’ve joined using a credit card, you get to choose your username and password (if it’s already taken, we will advise you). Otherwise, one will be given to you. In any case, you will receive an e-mail confirming your username and password to the e-mail address you provided upon registration.



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I forgot my username or password?

Simply click here to retrieve your login. The information will be sent to the email address you provided at time of registration.



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How do I cancel my membership?

If you’ve decided to cancel your membership, nothing could be easier. Just click here to advise our support staff. Your membership will automatically be cancelled when the next payment is due.



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I cannot login and I get a message about logging in from Quebec and/or elsewhere in Canada?

If you are trying to log in and cannot due to a message saying that we have detected you are logging in from Quebec and/or elsewhere in Canada, this is due to the tax regulations that we must adhere to. However, this could be an error and if you believe it is so, please contact us to let us know so that we can grant you the proper access to the network. Click here to submit a report.



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What are the billing options?

I want to join using a credit card: Nothing is more efficient! All you have to do is fill in your personal and banking information here. Important: you can be assured that your transaction is totally safe and secure. All transactions are handled over 128 bits encrypted servers. If you wish to learn more about secure transactions, read a little further.

I want to join by online check (USA only): Please click here to go back to the join page, check "Join by Check" and follow the instructions of our transaction merchant. Money will be taken out of your checking account every month.



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Do you sell or distribute my name to any third parties?

You don’t need to worry because your privacy is completely guaranteed. We won’t sell or give any of your information to anyone, nor your e-mail address. Discretion is a priority.



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How do I know my credit card transaction will be safe?

E-commerce holds an important place in today’s economy. To ensure the growth of online transactions, the trust of customers is paramount. The adult industry is no exception. This is why Premium Multimedia Inc took several steps to deserve your confidence. Such measures include dealing with well-established transaction merchants, encrypting data, protecting your credit card number, offering discreet billing and adopting a solid privacy policy.

All memberships on our sites are billed by third-party transaction merchants, such as CCBill or Epoch.com. These are well-established companies that have dealt with adult and mainstream transactions for numerous years. Their expertise enabled them to build solid and secure billing systems for their clients.

Amongst these systems, the Secure Socket Layers (SSL) protocol has proven itself very efficient. SSL is designed to make use of TCP as a communication layer to provide a reliable end-to-end secure and authenticated connection between two points over a network (for example between the service client and the server). It uses an encryption key to prevent sensitive information from being intercepted and a digital certificate to establish a user’s credentials.

Another advantage of third-party billing is that our company never has access to your credit card number. We never see that number, at any point of the transaction, or even when checking up your account information. This reduces greatly the risks of fraud, information theft or mishandlings.

Also, these transaction merchants ensure you are billed discreetly, with no adult-related mentions. All that will appear on your statement is the name of the transaction merchant and a the name of our company, shortened to “Premium Multimedia Inc”.

To further protect you, Premium Multimedia Inc has from the start adopted a Privacy Policy. Links towards this policy are available on most web pages of our network. In short, it states that we will not resell or share your information with other companies for marketing purposes.

All these features combine to provide the safest possible experience on our network. Premium Multimedia Inc makes protecting your security and privacy while browsing our sites a top priority. We respect the trust and confidence you show towards us. If you have further questions concerning these issues, please contact our customer support staff.



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What name will appear on my credit card bill?

Discreet billing is a priority for many members. There will be no adult related mentions on your credit card statement. premiumtransaction.com or CCBill will appear on your statement depending on the credit card processor.



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What does my membership include?

You get instant access to over twenty-five incredible sites (and still growing every day). All the sites have different personalities and exclusive content.

• You get over 500 000 MB of hardcore, teens, pornstars, lesbians, anal, cumshots, etc.
• You get downloadable MPG and WMV movies.
• You get DVD quality movies.
• You get daily updates.
• You get secure and private transactions.
• You get dedicated customer support 7 days a week.
• You get all of this for $29.95 a month, or take advantage of our super deal for $59.95 for 90 days!!!



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Do you have lots of movies?

We have thousands of hours of movies/scenes. We also update the network every week with new movies.



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How do I download the movies?

Simply right click on the movie and choose save as. You can start creating your own collection of favourite videos/models. All movies are downloadable in full screen quality. Windows Media Player 9 or higher is required. Download it here. Choose between low speed or high speed to maximise the quality of your connection.



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I have a Mac. Will it play the videos?

Yes, no problem. Mac users can view and download our videos, and even save them to their hard disk in the MPG format.



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What are access keys?

The access key is a random string of computer generated letters. It should appear right before the text field where you have to retype it. If you cannot see the letters, please make sure that your cookies are activated and that security settings on your computer are at a minimal. To enable your cookies: click tools---internet options... ---privacy- advanced --- and accept all kind of cookies.



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Why can’t I open more than one session at a time?

Only one session is allowed by user. This procedure is necessary to ensure the best service to our members by preventing password sharing or theft.



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Make Sure Your E-mail Won't Filter Us!

Check our list below if you do not already know how to remedy the issue with spam, bulk, or junk mail folders.

ISPs

Some email providers filter messages based on content, subject line, or the sender's address and may put your email into the a bulk or junk mail folder. Please make sure @premiumpass.com is on your "approved sender" list or "whitelist" and/or in your "address book." Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block. The only solution to this problem is for you to be aware what triggers your ISPs blockage and make sure they understand you want to receive our email.

Spam Blockers/Filters and Email Software

If you have recently installed a new email software or a new program to help defeat, make sure you check the settings. The "defaults" are often much more restrictive than you might wish. Please see our very general suggestions to get started.

Checking for Lost Mail

AOL Users:

Please check your "Spam" folder. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through. To avoid accidentally filtering our future messages:

1. Click Mail in the toolbar at the top of your AOL window
2. Select Block Unwanted Mail
3. Click Custom Sender List
4. Select Allow only the senders and domains listed below
5. Enter this domain @premiumpass.com
6. Click Save

Hotmail Users:

Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This will help future messages to get through. To avoid accidentally filtering our future messages:

1. Click Mail, then Options (next to the Help link)
2. Click Junk email Protection
3. Click Safe List
4. Enter this domain: @premiumpass.com
5. Click Add

Yahoo Users:

Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Gmail Users:

Please check your "Spam" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Outlook 2003 Users:

1. Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
2. Select Safe Senders, then Add.
3. Type @premiumpass.com and click OK.
4. Type and click OK.
5. Click OK.





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